Negotiation and Conflict Management Final Summer 2020 Question Paper

Questions 1. In 2024, Boeing faced tensions with its employees and unions over wages, working conditions, and employment terms, leading to negotiations, a strike, and a revised labor agreement. Explain the stages of conflict in this case according to Pondy's Organizational Conflict Model. (CLO1, L2) 10 marks 2. A manager reacts differently when employees disagree with his decisions. Apply the concepts of passive, aggressive, passive-aggressive, and assertive behavior to classify his responses. (CLO2, L3) 10 marks 3. An employee frequently loses patience during workplace disagreements. Analyze how anger management and emotional intelligence can influence the employee's response to such situations. (CLO3, L4) 10 marks 4. Aid hospital's emergency and surgical departments blame each other for repeated delays in patient treatment. Both department heads have strong professional expertise and influence over their teams, but neither is willing to compromise. Evaluate the effectiveness of using different forms of power to resolve the conflict and restore cooperation. (CLO4, L5) 10 marks