Negotiation and Contract Management Final Summer 2026 Question Paper

Question Paper Semester End Examination Negotiation and Contract Management (0416-414) Summer 2026 Total Marks: 40; Duration: 2 Hours (120 Minutes) Question 1 (Total Marks: 8) Case Scenario: A Chittagong-based apparel manufacturer, Excellent Garments Ltd., is expanding its supply chain automation. The management recently hired an external software consultancy firm to implement a customized Enterprise Resource Planning (ERP) system to track raw material inventory from Chattogram Port to their Gazipur factories. During the initial kickoff meeting, the software firm provided a document outlining the technical document to be developed. However, the Supply Chain Manager of Excellent Garments insisted that a technical document alone is insufficient, and a comprehensive Statement of Work (SOW) must be formally drafted before signing the contract. The Supply Chain Manager mentioned that covering all essential elements in the SOW is the most important part of the whole project. Realizing the importance given by the client (Excellent Garments Ltd.), the software firm wanted to know and discuss all essential areas the SOW should cover for the project. Both the parties decided to meet over couple of meetings to draft a comprehensive Statement of Work (SOW) and mutually agreed that SOW should have following portions: Project Scope & Objectives, Deliverables, Timeline / Milestones, Payment Terms, Acceptance Criteria, Warranty/Guarantee, Maintenance, Non-disclosure terms etc. Question: Based on the provided scenario, nature of the service Excellent Garments is looking for and above-mentioned essential points, Explain the key components of a proposed Statement of Work (SOW) for the implementation of Enterprise Resource Planning (ERP) project.